|Programmed Decisions||Non-Programmed Decisions|
|Routine and repetitive in nature||Decisions are complex and deserve a specific treatment|
|Rely on predetermined courses of action – systematic procedures have been devised||No pre established procedures or course of action|
|Problem may not be treated as a unique case||Usually made by top level personnel|
|Mostly made by lower level personnel|
January 18, 2022
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