Definitions of Quality

The degree to which a set of inherent characteristics fulfil requirements.

Fitness for use – Juran

Compliance with the specifications and requirements – Crosby

Set of features that are incorporated in the product or service from its design features, marketing, production and service and aim for the complete satisfaction of customer needs – Feigenbaum

A philosophy and lifestyle of uniformity and dependability with a quality standard suited to the customer – Deming