The degree to which a set of inherent characteristics fulfil requirements.
Fitness for use – Juran
Compliance with the specifications and requirements – Crosby
Set of features that are incorporated in the product or service from its design features, marketing, production and service and aim for the complete satisfaction of customer needs – Feigenbaum
A philosophy and lifestyle of uniformity and dependability with a quality standard suited to the customer – Deming
June 17, 2020
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