Corporate Social Responsibility (CSR)

Responsibility to shareholders

• Recognise the investments
• Protect the interests of the shareholders
• Provide a reasonable dividend
• Strengthen and consolidate position of the company.

Responsibility to employees – success of an organisation depends to a large extent on the morale of the employees and their whole hearted cooperation. 

• Payment of fair wages
• Provision of best possible working conditions
• Establishment of fair working standards and norms. 
• The provision of labour welfare facilities to the extent possible and desirable. 
• Arrangement for proper training and education of the workforce. 
• Reasonable chances and proper system for accomplishment and promotion. 
• Proper recognition, appreciation and encouragement of special skills and capabilities of workers. 
• Installation of efficient grievance handling system.
• Opportunity for participation in managerial decisions to the extent desirable. 

Responsibility to consumers

• To improve the efficiency of the functioning of the business so as to increase productivity and reduce prices, improve quality, smoothen the distribution system etc. 
• To do research and development – to improve quality and introduce better new products. 
• To supply goods at reasonable prices. 
• To ensure that the product supplied has no adverse effect on the customer. 
• To provide sufficient information about the product including adverse effects, risks and care to be taken while using the products. 
• To avoid misleading the customers through improper advertisement
• To provide opportunity for being heard and to redress genuine grievances. 
• To understand customer needs and to make necessary measures to satisfy those needs. 

Responsibility to community

• Taking appropriate steps to prevent environmental pollution and preserve ecological balance. 
• Rehabilitating the population displaced by operation of the business. 
• Assisting in overall development of the locality. 
• Taking steps to conserve scarce resources and developing alternatives. 
• Contributing to research and development
• Development of backward areas. 
• Promotion of small scale industries
• Promotion of education and population control. 
• Contribution to national efforts to build a better society.